_1770264718 20260205041158000 Rovedar Daryoushbabazadeh@gmail.com Rovedar Small Animal Advances Small Anim. Adv. 2821-2363 12 15 2025 4 4 Paa Kobina Turkson https://orcid.org/0000-0002-5319-2021 Celine Naa Dede Coppson Anthony Joe Turkson https://orcid.org/0000-0002-7250-9987 Introduction: Satisfaction surveys have been used to collect clients' opinions, experiences, and needs across different services, helping ensure that services are appropriate for clients' needs. The present study aimed to determine which of the 17 selected service delivery indicators for small animals were significantly associated with overall client satisfaction at a small animal hospital in Accra, Ghana.Materials and methods: from March to October 2023, 208 respondents visiting the small animal teaching hospital in Accra, Ghana, were interviewed using purposive sampling. Principal component analysis (PCA) was used to select and condense the 17 indicators that impact overall client satisfaction into a few key factors to clarify the underlying patterns and variances.Results: The current results indicated that 16 out of the 17 indicators selected for their potential impact on clients’ overall satisfaction with small animal services were retained. The indicators were regrouped into five components based on common features, accounting for approximately 70% of the variance in overall satisfaction. The first component, comprising service quality, efficiency, staff attitude, staff effectiveness, service availability, and staff competence, explained 25.3% of the variance. The second component, composed of medicine availability, vaccination availability, service accessibility, and meeting client needs, indicated 16.3% of the variance. The third component, composed of service charges and total time spent, included 10.5% of the variance. The fourth component involved medicine costs and availability, accounting for 9.3% of the variance. The fifth component, which was determined by service timeliness and gender, accounts for 7.7% of the variance.Conclusion: The current findings emphasize important indicators that should be prioritized to improve overall client satisfaction with small animal services. Addressing the identified indicators could improve service delivery for small animals. 12 29 2025 20 24 https://creativecommons.org/licenses/by/4.0 10.58803/saa.v4i4.45 https://saa.rovedar.com/index.php/SAA/article/view/45 https://saa.rovedar.com/index.php/SAA/article/download/45/65 https://saa.rovedar.com/index.php/SAA/article/download/45/65 Zaiontz C. Principal component analysis. Real Stat Res. 2024. Available at: https://real-statistics.com/multivariate-statistics/factor-analysis/principal-component-analysis/ 10.1098/rsta.2015.0202 10.1186/1475-2875-9-201 Ampaw EM, Akuffo B, and Larbi SO. Principal component analysis (PCA) of customer choice of telecommunication networks in the Eastern region, Ghana. Afr Dev Resour Res Inst J. 2010; 9(9): 1-19. Available at: http://www.journals.adrri.org/ 10.9734/ARJA/2017/32804 Smith M, and Engelbrecht B. Developing a tool to assess client satisfaction at district hospitals. Technical report #14. Durban. Health Systems Trust. South Africa. 2001. 10.1108/09604520410513668 Hoyer WD, and MacInnis DJ. Consumer behavior. 2nd ed. Boston: Houghton Mifflin Company; 2001. 10.1177/002224378302000406 10.1108/09544780010351670 10.1108/08876040410561866 10.1051/matecconf/20166806003 Moreau P. Client’s needs and client’s expectations. World Small Anim Vet Assoc World Cong Proc. 2003. Available at: https://www.vin.com/apputil/content/defaultadv1.aspx?pId=8768&id=3850207&print=1 10.1007/s11250-008-9166-x 10.1016/j.prevetmed.2009.04.012 10.4061/2011/321369 10.58803/saa.v2i2.13 Leeper D, Camara Y, Donovan D, and Lloyd JW. Small animal client satisfaction at the Veterinary Teaching Hospital, Michigan State University -July 1, 1999 through June 30, 2000. Staff paper series 11650. Michigan State University, Department of Agricultural, Food and Resource Economics. 2001. DOI: 10.22004/ag.econ.11650 Yunusa AJ, Salako AE, and Oladejo OA. Principal component analysis of the morphostructure of Uda and Balami sheep of Nigeria. Int Res J Agric Sci. 2013; 1(3): 45-51. Available at: http://www.advancedresearchjournals.org/journals/irjas/